自20世纪初，管理学作为一门新兴学科形成发展以来，对管理一词的定义便多种多样，如过程学派的创始人（）认为管理是计划、组织、指挥、协调和控制这五种因素的运用和体现过程。_二、管理学相关理论知识在物业管理中的应用_全学科试题题库

当前学科：二、管理学相关理论知识在物业管理中的应用

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自20世纪初，管理学作为一门新兴学科形成发展以来，对管理一词的定义便多种多样，如过程学派的创始人（）认为管理是计划、组织、指挥、协调和控制这五种因素的运用和体现过程。
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Commuting to work in Chicago is no【C1】______, for the roads there are even more crowded than in San Francisco. But here is how the city of Chicago is handling the problem. "We dont have rash hours any more," said Charles M. Mclean, who runs the nations busiest road. "We have rash periods, and they keep【C2】______longer and longer. " In Chicago, a【C3】______system has been developed that controls【C4】______the citys seven expressways. Now, one mana controller can【C5】______the movement of Chicagos traffic【C6】______looking at a set of lights. The system uses electronic sensors that are built into each expressway, half a mile【C7】______. Several times a second, the computer【C8】______information from each sensor and translates it into green, yellow or red lights on a map in the control room. "See that red light near Austin Avenue?" the controller asked a visitor, "Thats a repair truck【C9】______the road, and the traffic has to go【C10】______it. " At the Roosevelt Road entrance【C11】______the expressway, the light kept【C12】______from green to red and back to green again. "A lot of trucks get on the expressway there. " the controller explained. "They cant speed up as【C13】______as cars. " The sensors show【C14】______where an accident or a stopped car is blocking traffic,【C15】______a truck is sent by radio to clear the road. The system has lowered the【C16】______of accidents by 18 percent. There are now 1. 4 deaths on Chicagos expressways for each one hundred million miles traveled,【C17】______in other parts of the country there are 2. 6. Traffic experts say that the Chicago system is the "coming thing". Systems like Chicagos are already in use on some expressways in Los Angeles and Houston. "Chicago has【C18】______the lead," says New York Citys【C19】______director; and he adds, "we are【C20】______".【C1】A．cheerfulB．pleasantC．happyD．pleasure